game99 Privacy Policy

1. Scope of Information Collection

We collect various types of information when you register on the game99 platform and use its services. This information is used to provide you with a safe, secure, and personalized experience.

1.1 Personally Identifiable Information

• Full name, date of birth, and national identity card number (for identity verification)
• Email address and contact information
• Residential address and nationality
• Account login details (username and encrypted password)

1.2 Financial Information

• bKash, Nagad, Rocket, or bank account details (for transaction verification purposes only)
• Deposit and withdrawal history
• Transaction amounts and dates

1.3 Technical Information

• IP address, browser type, and operating system
• Device identification details and cookies data
• Platform access times, session duration, and navigation patterns
• Gaming activity logs and betting history

2. Methods of Information Collection

We collect your information through the following methods:

• Direct registration: Information you provide when creating an account is collected directly.
• Transaction processing: Information is collected during deposits and withdrawals as needed for payment processing.
• Automatic collection: Technical information is collected automatically through cookies, log files, and similar technologies.
• Identity verification: As part of the Know Your Customer (KYC) process, documents may be requested to confirm your identity.
• Customer support: When you seek assistance through live chat, conversation information may be recorded.

3. Purpose of Information Use

game99 uses collected information only for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To provide gaming, transactions, and other features without interruption.
• Security assurance: To prevent fraud, money laundering, and other illegal activities.
• Regulatory compliance: To retain information necessary to comply with applicable laws and regulations.
• Personalization: To improve your experience and provide relevant promotional offers.
• Customer support: To resolve your issues and answer your questions.
• Technical improvement: To improve the performance and usability of the platform.

We never sell or rent your personal information to third parties. Information sharing occurs only in the limited circumstances described below.

4. Information Disclosure and Sharing

game99 respects your privacy. However, information may be shared in the following limited circumstances:

4.1 Authorized Third Parties

The minimum necessary information may be shared with parties involved in payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technology service providers. All such parties operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may need to be disclosed in response to applicable laws in Bangladesh, judicial orders, or lawful demands from regulatory authorities. In such cases, only the minimum necessary information is disclosed.

4.3 Business Transfers

If there is a significant change to game99's business structure (such as a merger or acquisition), users will be notified in advance and it will be ensured that the same privacy standards are maintained.

5. Information Security Measures

game99 uses industry-leading technology and practices to protect your information. The key components of our security framework are:

• SSL/TLS Encryption: All data transfers on the platform are secured with SSL/TLS encryption, keeping your information out of reach of third parties.
• Encrypted Storage: Collected sensitive information is stored in encrypted form on secured servers.
• Two-Factor Authentication: Two-factor authentication is available to protect your account.
• Access Control: Through strict role-based access controls, only authorized staff can view the information they need.
• Regular Security Audits: The platform's security is regularly reviewed and tested.
• Firewall Protection: Advanced firewalls and intrusion detection systems remain active at all times.

However, no transmission of information over the internet is completely secure. While we are committed to providing the highest level of protection, absolute security cannot be guaranteed. For this reason, it is very important to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

6. Cookies Policy

The game99 platform uses cookies and similar tracking technologies for various purposes.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform. Used for login sessions and security verification.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyze platform usage and improve your experience.

6.2 Cookie Control

You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

7. Data Retention Period

game99 retains your personal information only for as long as necessary. The retention period is determined based on the following factors:

• The duration your account remains active.
• Mandatory retention periods required under Bangladesh's financial and gaming regulations.
• The period necessary due to the possibility of dispute resolution or legal claims.

Even after an account is closed, certain specific information may be retained for a defined period due to legal obligations. Once the period has passed, information is securely deleted or stored anonymously.

8. User Rights

As a user of the game99 platform, you enjoy the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information, although legal obligations may make this impossible in all cases.
• Right to Restriction of Processing: In certain circumstances you may request that processing of your information be limited.
• Right to Portability: You have the right to receive your information in a structured, machine-readable format.
• Right to Object: You may object to certain types of information processing.

To exercise these rights, please contact our customer support team. We will make every effort to respond to all valid requests in a timely manner.

9. Privacy of Minors

game99 is a responsible gaming platform. This platform is for persons aged 21 and above only. We do not knowingly collect any personal information from minors.

If a person registers by providing a false age and this is later discovered, that account will be closed immediately and the associated information will be securely deleted. If a parent or guardian believes their minor child has registered on this platform, they should contact us immediately.

10. Third-Party Links and Services

The game99 platform uses certain third-party technologies for payment processing and other services. These third-party services have their own privacy policies for which game99 is not responsible. However, we work only with trusted and recognized partners.

Payment service providers — such as bKash, Nagad, and Rocket — follow their own privacy policies. Their own terms and conditions will apply when using these services.

11. International Data Transfers

game99 stores and processes data within Bangladesh wherever possible. If information is transferred internationally for any technical reason, it is ensured that adequate data protection standards exist in the destination country and that equivalent protection measures are in place.

12. Changes to the Privacy Policy

game99 may update this privacy policy from time to time. If there are any significant changes, we will notify you through the following methods:

• Publishing a notice in the platform's notification section.
• Sending a notification to your registered email.
• Updating the "Last updated" date at the top of this page.

Continued use of the platform after changes are made will be considered your agreement to the updated policy. We therefore recommend reviewing this page regularly.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali live chat support available

We take all privacy-related requests seriously and make every effort to respond as quickly as possible. Your privacy is our highest priority.