🛡️ Safe Gaming Policy

game99's Responsible Gaming Guidelines

game99 believes that online gaming is enjoyable only when played responsibly and within limits. Our safety tools and support services help you maintain healthy gaming habits.

Why is Responsible Gaming Important?

Online gaming is a form of entertainment — but for some people it can become a problem. Following responsible gaming principles on the game99 platform is one of our top priorities. We want every player to enjoy gaming with a healthy mindset, within a set budget, and at the right age.

When gaming becomes a source of stress rather than enjoyment, that is when it is important to use responsible gaming tools. Our platform offers deposit limits, break options, and full self-exclusion — giving you control over your own gaming habits.

21+

Age verification is mandatory. game99 strictly prohibits gaming for anyone under 21. Age is verified at registration and accounts will be suspended if false information is provided. This platform is for people aged 21 and above only.

Remember: Gaming is never a reliable source of income. Always set a fixed budget before you play and do not go beyond that limit. Never wager money that you cannot afford to lose.

Our Safety Tools

Set Deposit Limits

You can set a maximum deposit amount on a daily, weekly, or monthly basis. This reduces the risk of overspending and keeps your budget under your own control.

Budget Control

Session Time Limits and Break Feature

Set a time limit for your gaming sessions. You will receive an automatic alert when the time is up. You can also take a break of 24 hours or 7 days.

Healthy Habits

Self-Exclusion

If you feel gaming is getting out of control, you can request to close your account for 30 days or more, up to permanently. This decision will be fully respected.

Important Tool

Account Security

Your account is kept secure through SSL encryption and two-factor authentication. Our security team works around the clock to prevent unauthorised access.

SSL Secured

24/7 Support Service

Contact our Bengali live chat support at any time for help with gaming concerns. Our trained team will help you take the right steps.

Round-the-Clock Support

Activity Monitoring

View your gaming history, deposit and withdrawal records, and session details at any time. Transparency is a core part of our policy.

Transparency

How to Use Limits and the Break Feature

After logging in to your game99 account, you can activate the tools below from the "Account Settings" section. Contact us via live chat for any assistance.

Daily Deposit Limit

Set a maximum amount for how much you deposit each day. Reducing the limit takes effect immediately; increasing it takes effect after 24 hours.

Weekly and Monthly Limits

Set a maximum weekly or monthly deposit amount for longer-term budget planning.

Short-Term Break

Take a break of 24 hours, 48 hours, or 7 days. During the break you will not be able to log in or place bets.

Long-Term Self-Exclusion

Contact support to deactivate your account for 30 days, 90 days, 6 months, or permanently. Permanent self-exclusion cannot be reversed.

Session Time Limit

Decide in advance how long you will play in one session. When the time is up, the session will end automatically.

Direct Support

Any limit or break request can be made 24/7 through live chat. Our team is always ready to assist in Bengali.

Check Yourself

If your answer to any of the questions below is "yes", please speak to support or use the self-exclusion tool.

Am I spending more on gaming than my budget allows?
Am I placing more bets to try to recover money I have lost?
Is gaming affecting my relationships with family or my work?
Am I gaming with borrowed or loaned money?
Have I tried to stop gaming and failed?
Am I lying to family or friends about my gaming?
Seeking help is not a weakness. If you feel gaming is having a negative impact on your life, please contact our 24/7 live chat or email [email protected]. We are ready to help without judgment.

Protection for Minors

game99 strictly prohibits gaming for anyone under 21. Age is verified at registration and identification documents are requested in cases of doubt.

If there are minors in your household, take the following steps:

  • Enable parental controls on your computer or phone.
  • Never share your account password with anyone.
  • Do not leave your device within reach of minors while you are logged in.
  • Have an open conversation with your children about responsible gaming.

Report any suspicious activity to [email protected].

For Ages 21 and Above Only

Registration and gaming on game99 are permitted only for those aged 21 or above. Providing a false age will result in the account being permanently closed.

Age Verification Mandatory

Tips for Healthy Gaming

Set a Budget

Set a fixed amount before you start gaming and stay within that limit. Do not place more bets in an attempt to recover money you have lost.

Take Breaks

Instead of playing for long stretches at a time, take regular breaks. During a session, get up and walk around, drink some water, and give your mind a rest.

See It as Entertainment

Think of gaming as a form of entertainment, not a way to earn money. Each session is for enjoyment — not profit.

Do Not Hesitate to Ask for Help

If you find it hard to control your gaming, do not hesitate to reach out to a trusted family member or our support team for help.

Questions About Responsible Gaming

After logging in to your game99 account, go to "Account Settings" or the "Responsible Gaming" section to set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately. If you have any trouble, let our support team know via live chat.

Self-exclusion is a feature that lets you deactivate your game99 account for a set period or permanently. For 30-day, 90-day, 6-month, or permanent self-exclusion, contact us via live chat or email [email protected]. Permanent self-exclusion cannot be reversed.

You must be at least 21 years old to game on game99. Age is verified at registration and an ID may be requested if needed. Opening an account for anyone under 21 is strictly prohibited.

game99's 24/7 live chat support is available in Bengali. You can also email [email protected]. Our trained team assists with full confidentiality and without judgment. Professional or family counselling will also be recommended if needed.

A Cool-Off is short-term — from 24 hours up to 7 days. It is for taking a temporary break. Self-exclusion is a longer-term measure — 30 days or more. Permanent self-exclusion is also available for serious cases.

Yes. game99 automatically detects unusual gaming patterns. If signs of problematic behaviour appear on an account, our support team may proactively reach out. This is done for your wellbeing.

Enjoy Responsibly with Us

Play on game99 — within limits, and with enjoyment. Explore our games and features, or check the FAQ for any questions.

Visit game99 Casino Slots Games Cricket Betting Read the FAQ

Contact Us for Help

If you feel gaming is having a negative impact on your daily life, family, or financial situation, contact us immediately. Our team is available around the clock to assist in Bengali.

Start Live Chat

Your Wellbeing is Our Priority

game99 believes that a healthy and satisfied player is our greatest reward. We are committed to responsible gaming and we are with you every step of the way.

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